Hossam Elshahawi

Hossam Elshahawi

Software Engineer ❤️ Web

HelpDesk – Support Ticket System


HelpDesk is PHP system crafted using the PHP (Laravel) and MySQL. allows you easily to keep you with your client with giving them a strong customer service and drastically improve your customer’s experience , Clients can search for Articles that added by admin or staff at the Knowledge center also we provided the system with a great real-time notification system to give your clients a great experience of care.



  • Bootstrap 4
  • Built with Laravel 5.8.x
  • Real-time notification system with sound effects
  • Mail Notifications
  • Advanced Phone number selection with auto-detect country
  • 3 different types of User Role
  • Answered, Pending, Closed & Solved Status for Tickets
  • Secure attachments and full management of attached files in tickets
  • Elegant and simple design
  • Admin & User Profile
  • Powerful Admin Panel
  • Fully functional Dashboard
  • Font Awesome Icons
  • Unimited Support Tickets
  • Unlimited Departments
  • Unlimited Staff Members
  • Unlimited Clients Members
  • 100% Responsive for Mobile
  • Advanced Ticket Search
  • Different User Profile
  • Members can change their name, email and all info
  • Upload Avatar
  • Secure encrypted password hashing
  • 24/7 Advance Support.
  • Well documented


Demo URL : http://helpdesk.hossamelshahawi.com/login

  • Some features are disabled on our Demo in Live Preview

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